How PxidaCX™ works
With customizable customer survey templates, PxidaCX™ allows you to build your desired surveys and send them out quickly and easily. Through behavioral analytics technology, PxidaCX™ compiles your survey data for you, visualizes your results on a powerful, live analytics dashboard, and gives recommendations for your business units. It is that easy!
Focus on your customers
PxidaCX™ outperforms other survey platforms with its built-in advanced analytics dashboard, delivering clear direction and actionable insights. Using academically proven behavioral analytics algorithms, PxidaCX™ can understand and quantify what really matters to your customers drilling down to sort respondent data by geographic location or product search, and allowing you to assess individual responses, where required. This enables you to prioritize and make informed decisions that will have the greatest impact on your customers’ satisfaction and your business.
Our analysis engine looks at your customer survey responses in detail to make optimal, actionable insights and recommendations for improving customer experience. View your data on a live dashboard with real-time analytics to understand how your customers feel about your business, and what matters to them most
Powerful survey templates
With PxidaCX™, collecting customer feedback is easier and more productive. PxidaCX™ simplifies the survey-building process with ready-made surveys that ask the best questions for your business.
Through behavioral and cognitive analytics, our customer engagement survey templates ask carefully constructed questions to gauge your customers’ thoughts and feelings about quality of services, customer support, vlaue for money, communication and much more! Compare these attributes and add your own questions to delve deeper and gain even more insight.
Tried and tested templates
Our adaptable surveys are designed by psychology and data science experts who continuously work with global brands and Fortune 500 companies within our wider technology and research business.
Together, they and our technology team have developed a powerful survey platform that takes the pain out of building your surveys. It asks the right questions, engages your customers to ensure high completion rate and gives you insightful answers and recommendations leading to improved loyalty and retention rates.
How PxidaCX™ surveys succeed
Expert designed templates encourage completion with proven engaging questions.
To remove completion barriers, surveys may be sent out either as anonymous to guarantee customer confidentiality or with customer identified according to preference and the nature of the survey.
We provide the highest levels of confidentiality and security. Your customer information is securely stored in our SOC 2 accredited data centers which adhere to security and technical best practices.